At Private Grove LTd— trading as Plansing, we are committed to safeguarding the privacy of our clients and website visitors. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or engage with our architectural design and structural engineering services.To learn more about our values and procedures around your personal information, we urge you to carefully read this policy.
Information we may collect from you
At Plansing, we understand the importance of your privacy and are committed to collecting and using your information responsibly. In order to provide our architectural design and structural engineering services effectively, we may collect the following types of information from you:
- Personal Identification Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you fill out forms on our website, subscribe to our newsletter, or directly communicate with us regarding our services.
- Project Information: When you engage with us, we may ask for detailed information related to your projects. This could encompass project specifications, design preferences, budgets, timelines, and any other relevant details that enable us to understand and fulfil your requirements.
- Technical Data: As you navigate our website, we automatically collect technical data that includes your Internet Protocol (IP) address, browser type, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website. This information helps us optimise your experience and improve our website’s performance.
- Usage Data: We also collect information about how you use our website and services. This could contain the pages you view, the time and date of those visits, the amount of time you spend on those pages, and additional diagnostic information. This information is valuable for analysing user behaviour, enhancing our services, and tailoring our offerings to meet your needs.
- Marketing and Communication Data: If you choose to receive marketing communications from us, we will collect your preferences in receiving marketing from us and your communication preferences. This helps us to manage and deliver effective marketing campaigns.
By providing this information, you enable us to offer personalised services and improve your overall experience with Plansing. Rest assured, we handle your information with the utmost care and in accordance with applicable data protection laws.
Cookies
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to enhance user experience and provide website operators with valuable information about how their site is used. At Plansing, we utilise cookies to ensure that our website functions properly and to provide you with a personalised experience.
Types of Cookies We Use
Our website employs three different categories of cookies:
- Essential Cookies: The website cannot operate properly without these cookies. They make it possible for users to access secure sections of the website and navigate pages. The website cannot function properly without these cookies.
- Analytical Cookies: These cookies collect information about how visitors interact with our website. They help us understand which pages are the most popular, how users navigate through the site, and any areas that may require improvement. This data allows us to optimise our website and services to better meet your needs.
- Functionality Cookies: These cookies allow our website to remember choices you make (such as your name, language, or the region you are in) and provide enhanced, personalised features. This improves your overall experience by making our services more tailored to your preferences.
How We Use Cookies
Cookies help us achieve several objectives:
- Improving User Experience: By remembering your preferences and settings, cookies enhance your interactions with our website, making navigation smoother.
- Analysing Website Performance: We use cookies to gather analytical data, enabling us to identify trends and patterns in how our website is used. This insight informs improvements to our services and website functionality.
- Marketing and Personalisation: Cookies enable us to deliver targeted advertisements and content that are relevant to your interests.
Managing Cookies
You have control over cookies. Most web browsers allow you to manage your cookie preferences through their settings. You can choose to accept or reject cookies, or delete them altogether. However, please note that disabling cookies may affect your ability to use certain features of our website.
Legal basis for processing personal data
At Plansing, we are committed to handling your personal data responsibly and in compliance with applicable data protection laws. The General Data Protection Regulation (GDPR) outlines several legal bases for processing personal data, and we ensure that our data practices align with these principles. Below, we explain the legal grounds we rely on for processing your information.
Consent
In certain cases, we may ask for your explicit consent to process your personal data. This is common when you provide us with information through forms on our website, such as signing up for newsletters, receiving marketing communications, or submitting project inquiries. You have the right to withdraw your consent at any time, and we will cease processing your data upon receiving such a request.
Contractual Necessity
When it is required to carry out a contract in which you are a party, we process your personal information. For example, when you engage with us, we need to process your personal data to provide you with the services requested, communicate project details, and manage your account effectively.
Legal Obligation
Plansing may also process your personal data to comply with our legal obligations. This includes situations where we must retain your information for regulatory compliance, such as maintaining records for tax or financial reporting purposes. In these instances, we ensure that we only retain your data for the period necessary to fulfil these obligations.
Legitimate Interests
We may process your personal data when it is necessary for our legitimate interests, provided that such interests do not override your rights and interests. Examples of legitimate interests include improving our services, enhancing user experience on our website, and conducting market research. We carefully assess and balance our interests against your rights to ensure that your privacy is respected.
Disclosure of your information
At Plansing, we value your privacy and are committed to protecting your personal information. We understand that trust is essential in our relationship with you, which is why we limit the disclosure of your information to specific situations that are necessary for our business operations and legal obligations.
- To deliver our services effectively, we may share your personal data with trusted third-party service providers. We ensure that these third parties are carefully selected and are obligated to handle your information securely and only for the purposes for which it has been shared.
- In certain circumstances, we may be required to disclose your information to comply with applicable laws, regulations, or legal requests.
- IIn the event that all or a portion of our assets are sold, merged, or acquired, your personal information might be given to the new company. We will inform you of such changes and ensure that the new entity also complies with the terms of this privacy policy regarding your information.
- In some cases, we may disclose your personal data with your explicit consent. This might occur when you have given us permission to share your information for a specific purpose, such as with a partner organisation in connection with your project.
Where we store your personal data
At Plansing, we take the security and confidentiality of your personal data seriously. Your information may be stored on secure servers located within the United Kingdom jurisdictions. We implement robust security measures to protect your data from unauthorised access, loss, or misuse. These safeguards consist of secure access restrictions, firewalls, and encryption.
When we store your personal data, we ensure that it is kept in environments that adhere to strict security standards. We conduct regular audits and assessments of our data storage practices to ensure compliance with applicable data protection laws and regulations.
In some cases, we may engage third-party service providers to assist in storing or processing your data. Rest assured that any third parties we work with are carefully selected and are required to implement adequate security measures to protect your personal information. Additionally, we ensure that any international transfers of your personal data are conducted in compliance with relevant legal frameworks to guarantee your privacy rights are upheld. By taking these precautions, we aim to safeguard your personal data while providing you with our services.
Retention of your personal data
Plansing retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or contractual obligations. Our retention periods vary depending on the type of information and the context in which it was collected, generally it is about 2-3 years. Once your data is no longer needed, we will securely delete or anonymise it to protect your privacy. We regularly review our data retention practices to ensure compliance with applicable laws and to uphold the integrity of your personal information. If you have any questions about data retention, please contact us.
Your rights
With respect to your personal data, we acknowledge and uphold your rights. You have the right to access the personal information we hold about you. This allows you to request a copy of your data and verify how we are using it.
If you believe any information we have is inaccurate or incomplete, you have the right to request corrections. Additionally, you can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
You also have the right to restrict the processing of your personal data, enabling you to limit our use of your information in specific situations. If you wish to transfer your personal data to another organisation or receive it in a structured, commonly used format, you can make use of your right to data portability. Furthermore, you have the right to object to the processing of your personal data, particularly for direct marketing purposes. Please use the information in this privacy policy to get in touch with us in order to use any of these rights. We will respond to your requests promptly and ensure that they are processed in accordance with applicable data protection laws. Your privacy and trust are of utmost importance to us, and we are committed to safeguarding your rights regarding your personal information.
Access to information
You have the right to access the personal data we hold about you at Plansing. To request access, please submit a written request to us using the contact details provided in this policy. We may ask you to verify your identity to ensure the security of your information. We will respond to your request within a reasonable timeframe, in accordance with applicable data protection laws, providing you with the information you need about your personal data.
Changes to this privacy policy
Plansing may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes by posting an updated version on our website. For ongoing updates on how we safeguard your information, we invite you to revisit our policy.
Contact Us
Please get in touch with us if you have any queries or worries about our privacy statement. We’re here to help and make sure your privacy is safe.